Terms of use
Last updated: 2026-09-17
1. Preamble — who operates the service
The RAG Solutions service (“the Service”) is published and operated by Innova Advanced Technologies (SAS with a share capital of 10 000 €), registered RCS Grenoble 891 441 453 · SIRET 89144145300026, with its registered office at 2 rue Émile Augier, 38000 Grenoble (“the Publisher”).
RAG Solutions is a commercial brand of the Publisher. It names the Service; it is not a separate legal person. The contract formed by accepting these terms is concluded with the Publisher, which alone bears the resulting obligations and liability.
It follows, throughout these terms, that the subscription, the billing, the licence to use the Service and every other contractual commitment are entered into with the Publisher and with it alone. The RAG Solutions brand is party to no contract, issues no invoice and grants no rights.
The Publisher's full identity, and that of the hosting provider, appear in the legal notice.
2. Purpose and acceptance
These terms govern access to and use of the Service. Creating an account, signing in, or using the Service by any means — including through an MCP connector — constitutes full acceptance of these terms.
The Publisher may amend these terms. Material changes are brought to the user's attention, and acceptance is requested before continued use.
3. Description of the Service
The Service provisions, administers and hosts Odoo Community instances on behalf of its customers, and exposes an interface allowing an AI assistant chosen by the customer to connect to them.
Odoo is a trademark of Odoo S.A. This Service runs the Odoo Community edition, published under the LGPLv3 licence. The Publisher is neither a partner nor a reseller of Odoo S.A., and the Service is distinct from the hosting offerings published by that company.
4. Licence to use, and intellectual property
The Service, the platform that delivers it, its source code, its interfaces and its documentation, together with the RAG Solutions brand and the associated logos, are and remain the exclusive property of the Publisher, which authored them.
The Publisher grants the user, for the duration of their subscription and for their own needs only, a personal, non-exclusive, non-transferable right to use the Service, which may not be sub-licensed. That right ends automatically with the subscription.
A subscription transfers no intellectual property rights. In particular, reproducing, decompiling, adapting or commercialising all or part of the platform is prohibited except where the law provides otherwise.
Third-party components integrated into the Service — in particular the Odoo Community edition, published under the LGPLv3 licence — remain governed by their own licences, which this clause does not restrict.
The data, content and documents the user places in their instance belong to them and are outside this clause. The Publisher claims no rights over them and acts in respect of them solely as a processor.
5. Account, trial and subscription
Access to the Service requires an account. The user is responsible for the accuracy of the information provided and for the confidentiality of their credentials.
Every new account receives a free trial period. No payment method is required for it and no charge is taken at its end: when the trial expires, access is simply suspended until a subscription is activated.
The user may request closure of their account at any time from within the application.
6. Billing
The subscription is billed by the Publisher. Invoices are issued in its name, under its company name and registration number, and payments are owed to it. The appearance of the RAG Solutions brand on a commercial document changes neither the contracting party nor the creditor.
Any query about an invoice, and any request to activate, suspend or terminate a subscription, is addressed to the Publisher at the contact address given in the legal notice.
⚠ Clauses requiring review: prices, billing frequency, payment terms and deadlines, late-payment penalties and the statutory recovery indemnity, price revision, and the applicable VAT treatment.
7. Data and confidentiality
Personal-data processing is described in the privacy policy. For data the customer hosts in their instance, the Publisher acts as a processor within the meaning of Article 28 GDPR, on the terms of the data processing agreement, acceptance of which is required.
The customer remains responsible for the data they place in their instance and for the instructions they give, including those issued through an AI assistant they have themselves connected.
8. User obligations
The user undertakes not to use the Service for unlawful purposes, not to attempt to compromise its security or availability, and not to host content they have no right to hold.
9. Availability, liability and governing law
⚠ Clauses requiring review: service levels and availability, limitation of liability, warranties, term and termination, the consumer/business distinction, governing law and jurisdiction, and consumer mediation where applicable. Financial terms belong to the “Billing” article above.
These provisions bind the Publisher and are deliberately not drafted here: they call for legal advice, not automatic generation.
Related documents: Legal notice · Privacy policy · Data processing agreement