Terms and conditions of use and sale
Version in force: 2026-10-22
1. Preamble — who operates the service
The RAG Solutions service (“the Service”) is published and operated by Innova Advanced Technologies (SAS with a share capital of 10 000 €), registered RCS Grenoble 891 441 453 · SIRET 89144145300026, with its registered office at 2 rue Émile Augier, 38000 Grenoble (“the Publisher”).
RAG Solutions is a commercial brand of the Publisher. It names the Service; it is not a separate legal person. The contract formed by accepting these terms is concluded with the Publisher, which alone bears the resulting obligations and liability.
It follows, throughout these terms, that the subscription, the billing, the licence to use the Service and every other contractual commitment are entered into with the Publisher and with it alone. The RAG Solutions brand is party to no contract, issues no invoice and grants no rights.
The Publisher's full identity, and that of the hosting provider, appear in the legal notice.
2. Purpose, contract documents and acceptance
These general terms of use and sale (“the Terms”) govern access to, use of and subscription to the Service. The contract (“the Contract”) consists of the Terms, the data processing agreement (“DPA”) and the description of the chosen plan as displayed when subscribing. In case of conflict, the DPA prevails on everything concerning personal data, then the Terms.
The Terms are accepted by the Customer by ticking a box, before any use of the Service. By ticking that box, the person accepting declares that they act for professional purposes, on behalf of the business they represent, and are authorised to bind it; they accept the Terms on that business’s behalf. They are available at any time from every page of the Service and can be stored and reproduced; the accepted version is archived by the Publisher and provided to the Customer on request.
The Terms prevail over any document issued by the Customer, in particular its general purchasing conditions, unless the Publisher agrees otherwise expressly and in writing.
3. A service for businesses only
The Service is intended exclusively for professionals acting for the purposes of their trade, business, craft or profession. It is not offered to consumers or non-professionals.
The Customer declares that it acts for professional purposes and enters, in its profile, its company name and its SIREN, SIRET or EU VAT number (or, outside the European Union, its registration number). It warrants that this information is accurate and keeps it up to date.
As the Contract is concluded at a distance between professionals, the Customer has no right of withdrawal. The French Consumer Code provisions on distance contracts do not apply to it, and article L221-3 of that code, which covers only off-premises contracts, does not apply either.
Pursuant to article 1127-3 of the French Civil Code, the Parties agree to derogate from points 1° to 5° of article 1127-1 and from the first two paragraphs of article 1127-2 of that code.
4. Description of the Service
The Service provisions, administers and hosts Odoo Community instances on behalf of its customers, and exposes an interface (an MCP connector) allowing an AI assistant chosen by the Customer to connect to them.
Odoo is a trademark of Odoo S.A. This Service runs the Odoo Community edition, published under the LGPLv3 licence. The Publisher is neither a partner nor a reseller of Odoo S.A., is neither affiliated with nor certified by it, and the Service is distinct from the hosting offerings published by that company.
The Service does not include scheduled automatic backups. The Customer can at any time, from its account, make and download a complete backup of its instance (database and files). It is the Customer's responsibility to keep its own copies regularly, in particular before any significant operation.
5. Licence to use, and intellectual property
The Service, the platform that delivers it, its source code, its interfaces and its documentation, together with the RAG Solutions brand and the associated logos, are and remain the exclusive property of the Publisher, which authored them.
The Publisher grants the Customer, for the duration of its subscription and for its own needs only, a personal, non-exclusive, non-transferable right to access and use the Service, which may not be sub-licensed. That right ends automatically with the Contract.
A subscription transfers no intellectual property rights. In particular, reproducing, decompiling, adapting or commercialising all or part of the platform is prohibited, subject to the acts permitted by article L122-6-1 of the French Intellectual Property Code, including those necessary for interoperability.
Third-party components integrated into the Service — in particular the Odoo Community edition, published under the LGPLv3 licence — remain governed by their own licences, which this clause does not restrict.
The data, content and documents the Customer places in its instance belong to them and are outside this clause. The Publisher claims no rights over them and acts in respect of them solely as a processor.
6. Account, free trial and subscription
Access to the Service requires an account. The Customer is responsible for the accuracy of the information provided, for the confidentiality of its credentials and of the connection keys it generates, and for any use made of its account.
Every new account receives a free trial period, whose length is shown at sign-up. No payment method is required for it. When it ends, if the Customer has not subscribed to a paid plan, access to the Service is suspended and nothing is charged.
If the Customer subscribes to a paid plan during the trial, the first charge is taken at the end of the remaining trial period; the amount and date of that first charge are shown before the payment is confirmed.
Subscriptions are monthly or yearly, depending on the plan chosen. They renew automatically for a period of the same length unless the Customer cancels before the end of the current period.
7. Billing, prices and payment
Prices are those displayed when subscribing. They are expressed in euros excluding tax. VAT is applied according to the rules in force: French VAT for a Customer established in France; reverse charge for a Customer established in another EU Member State with a valid EU VAT number, the invoice then bearing the mention “Autoliquidation” (reverse charge); outside the scope of French VAT for a Customer established outside the European Union.
The subscription is payable in advance, at the start of each period, by card through our payment provider Stripe. Payment is due on the invoice date, with no discount for early payment.
The subscription is billed by the Publisher. Invoices are issued in its name, under its company name and registration number, and payments are owed to it. The appearance of the RAG Solutions brand on a commercial document changes neither the contracting party nor the creditor.
Any late payment automatically incurs, without prior formal notice, late-payment interest at the rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points, together with a flat recovery fee of 40 euros (articles L441-10 and D441-5 of the French Commercial Code). Where recovery costs exceed that amount, additional compensation may be claimed on proof.
If a payment fails, the Customer is informed by email by our payment provider, which retries the payment. If payment has not been made when the paid period ends plus a short grace period, access to the Service is suspended until payment, the Customer's data remaining stored and exportable.
The Publisher may change its prices. Any increase is notified to the Customer by email at least thirty (30) days before it applies, and applies only from the next renewal; a Customer who refuses it may cancel before that date.
Any query about an invoice is addressed to the Publisher at mohamed@innova-advancedtech.com.
8. Term, termination and switching provider
The Contract is concluded for an indefinite term, in successive subscription periods. The Customer may cancel at any time from its account: cancellation takes effect at the end of the current period, the Service remaining fully available until then. Amounts paid for the current period are not refunded.
A Customer wishing to switch provider or to retrieve its data informs the Publisher from its account or by email. The applicable notice period may not exceed two (2) months. At the end of that notice, a transitional period of no more than thirty (30) days begins, during which the Service continues to operate normally and the Publisher gives the Customer reasonable assistance; it may be extended once at the Customer's request.
After the Contract ends or the account is closed, the Customer has a retrieval period of at least thirty (30) days during which it can download all of its data. Exportable data comprise each instance's database (a standard-format PostgreSQL backup) and its files, as Odoo's standard restore archive, together with its account data (JSON export). At the end of that period all of these data are erased, including from operational backups within the time set in the DPA.
Exporting data and switching provider are free of charge.
The Publisher may terminate the Contract or suspend the account in the event of a serious breach by the Customer (in particular unlawful use, compromising the security of the Service, or persistent non-payment), after formal notice left unremedied for fifteen (15) days, or immediately where the security of the Service or of third parties requires it.
9. Availability and service level
The Publisher uses reasonable means to keep the Service accessible and working twenty-four hours a day, seven days a week. This is an obligation of means; no availability rate is guaranteed.
Access may be interrupted for maintenance, updates or security. The Publisher endeavours to limit such interruptions and to give the Customer reasonable notice of planned ones.
The Publisher is not responsible for interruptions caused by telecommunication networks, by the Customer's equipment, or by third-party services the Customer chooses to connect.
10. AI assistant connected by the Customer
The Customer may connect an AI assistant of its choice to the Service. That assistant is provided by a third party that the Customer selects and contracts with directly; the Publisher is neither its provider nor its deployer.
Operations requested by that assistant (reading, creating, changing or deleting data in the instance) are the Customer's instructions, which the Service carries out as such. The Customer alone is responsible for choosing the assistant, for the instructions it gives it, for checking its actions and for the permissions it grants it; it may revoke that access at any time.
Accordingly, the Publisher is not liable for the consequences of an operation requested by the assistant the Customer connected, unless the damage results from the Publisher's breach of its own obligations, in particular an incorrect execution of the requested operation or a security failure of the Service.
11. Liability
Each Party is liable for the direct and foreseeable damage caused to the other by a breach of its obligations, on the conditions below.
The Publisher is not liable for indirect damage, such as loss of turnover, profit, customers or reputation, nor for damage resulting from the Customer's fault, in particular failing to keep its own backups or giving erroneous instructions.
The Publisher's total liability, for all causes combined, is limited per contract year to the amount excluding tax actually paid by the Customer for the Service during the twelve (12) months preceding the event giving rise to the claim, and may not be less than five hundred (500) euros.
These limitations do not apply in the event of gross negligence or wilful misconduct, to personal injury, or where the law prohibits limiting liability. They do not deprive of its substance the Publisher's essential obligation, which is to host the Customer's instance and keep it accessible with diligence and to allow the Customer to retrieve its data at any time.
Neither Party is liable for a failure caused by force majeure within the meaning of article 1218 of the French Civil Code. If the impediment lasts more than thirty (30) days, either Party may terminate the Contract in writing, the Customer keeping the benefit of the data retrieval period.
12. Customer obligations
The Customer undertakes not to use the Service for unlawful purposes, not to attempt to compromise its security or availability, not to host content it has no right to hold, and to comply with the regulations applicable to the data it processes there, for which it is the controller.
13. Personal data
Personal-data processing is described in the privacy policy. For data the Customer hosts in its instance, the Publisher acts as a processor within the meaning of Article 28 GDPR, on the terms of the DPA, acceptance of which is required.
The Customer remains responsible for the data it places in its instance and for the instructions it gives, including those issued through an AI assistant it has itself connected.
14. Reporting illegal content
Anyone may report to the Publisher content hosted by the Service that they consider illegal, by email to mohamed@innova-advancedtech.com, giving their name and email address, the reasons why the content is illegal, its location as precisely as possible, and a statement of good faith.
The Publisher handles reports diligently and objectively. If it restricts access to content or to the Service, it informs the Customer and gives its reasons, unless the law forbids it. The same address is the Publisher's point of contact for recipients of the Service and for authorities, in French or English.
15. Evidence agreement
The Parties agree that the electronic records kept by the Publisher under reasonable security conditions — in particular the timestamp of acceptance, the declared identity of the Customer and of the person who accepted, the IP address, the text of the ticked statement, the digital fingerprint and archived copy of the accepted documents, and the operation logs — are admissible as evidence of acceptance of the Terms and of the operations carried out.
These records are authoritative between the Parties unless proven otherwise, which the Customer may do by any means (article 1356 of the French Civil Code).
16. Changes to the Terms
The Publisher may change the Terms and the DPA. Any material change is notified to the Customer by email or in the Service at least thirty (30) days before it takes effect, unless it is required by law or necessary for the security of the Service.
The new version must be accepted at the next sign-in to keep using the Service. A Customer that refuses it may terminate the Contract free of charge before it takes effect, and keeps the benefit of the data retrieval period.
17. General provisions
If any provision of the Terms is held void or unenforceable, the other provisions remain in effect. A Party's failure to invoke a breach does not waive its right to invoke it later.
The Terms are written in French; the English translation is provided as a courtesy and, in case of discrepancy, the French version prevails.
18. Governing law and jurisdiction
The Contract is governed by French law.
The Parties will try to settle any dispute amicably. Failing agreement within thirty (30) days of its written notification, and where the Customer is a trader or a commercial company, any dispute relating to the formation, validity, interpretation, performance or termination of the Contract is submitted to the exclusive jurisdiction of the Tribunal de commerce de Grenoble (or any court that replaces it), including where there are several defendants or third-party claims. Otherwise, the ordinary rules of jurisdiction apply.
Related documents: Legal notice · Privacy policy · Data processing agreement